If you're an employee, contact the agreement owner at your own company, they own the agreements and can correct the content. If you're an admin or supplier, use the channels below.
Agreement not working? Use “Report a problem” on the agreement card. Both the agreement owner at your company and the supplier are notified, and you stay anonymous to the supplier.
Questions about what an agreement covers go to the supplier, listed in the contact field on the card.
Email: support@avtalor.com. Pro customers receive a reply within one business day. Critical faults, defined as the portal being down or nobody being able to sign in, are handled the same business day.
Starter comes with no support obligation. We reply when we have capacity, and the questions and answers cover the most common ones.
Email: support@avtalor.com. Covers access, agreement cards, requests, users and mailings.
Questions about a specific corporate agreement go to the agreement owner at the company, listed on the agreement card.
Found a vulnerability? Report it to support@avtalor.com. We confirm receipt within 48 hours, keep you updated, and never publish names without consent.
Suspected unauthorised access to personal data is reported to the same address and handled as an incident under the Privacy policy.
Questions about invoices, plans or the number of signed-in users go to support@avtalor.com. Include your company name and invoice number.
The billing address is changed by an administrator under Settings → Subscription and billing.